Kay Jewelers Outlet in Hanover, MD Closed now

Reviews about Kay Jewelers Outlet

• ★ ☆ ☆ ☆ ☆

  October 25, 2019, by Sarah Hill
  I have had wonderful experiences with this store except for one manager there. I wish I knew her name but she nevet wears a name tag or covers it with her hair. The first time I had an issue with her was two years ago trying to pick up my wedding rings. She told me my ID was not good enough to pick it up which is wrong. She was rude and disrespectful. I did get me ring back but it was not easy. The second time was today, March 10 2018. I went to pick up my husbands band that had to be sent back because it came back with damages. The lady and I got into an argument over it and she threw me out of the store. I then snatched my papers and ring off of the counter and walked out of the store with my children. I stood right outside the store and called to file a formal complaint against her. She then called the cops telling them I asulted her by twisting her wrist. I never touched the lady and there are cameras to prove it. The cops took our information and finally let me and my children go. I was informed that she would be filing assault charges against me. I urge everyone to take your business to another Kay store.